Small Parcels & Decor Pieces:

• These items will ship from our Fulfillment Centers and will be carefully placed right on your doorstep.

Larger Furnishings:

• A local delivery agent will deliver large scale furniture pieces to your home. They will contact you directly to schedule a delivery date and time within their operating hours.

Please Be Advised:

• You must be present to provide a signature at the time of delivery for these shipments. 
• Ensure that a path is cleared for entry into your home and that there is plenty of space for the delivery agent to gently bring the piece(s) inside. 
• Items can only be delivered to the original shipping address noted at checkout. 

If you need clarification on how a piece will be delivered, please reach out to our Customer Service Team at online@sarasells.com with your order number.

Lead times will vary by product. Please allow 7-10 business days for order processing. Once your order has shipped, you will receive tracking information.

Please note, lead times may be subject to change. If you have any questions about the status of your order, please contact our Customer Service Team:

• Email: online@sarasells.com
• Chat: Use the chat feature on sarasells.com

White Glove Delivery is a scheduled appointment with a two-person delivery team where items are carefully delivered, unboxed, and set up in your home. The delivery team will also remove any packaging materials, ensuring a hassle-free experience.

During the weekend shipping event, all orders must be shipped directly to your home. Local pickup is only available at our weekend warehouse events.

Once your items are received by the delivery company, they will contact you via phone, SMS, and email with a link to schedule your delivery.

Failure to schedule a delivery may result in a return by the carrier and a 15% restocking fee.

It is your responsibility to ensure that all furniture items will fit through any access points such as doorways, stairways, hallways, elevators and around corners into the desired location. The delivery company will place furniture in the location of your choice.

On the day of delivery, the following communication process takes place to ensure a smooth delivery experience for you:

Live Tracking Link - You will receive a live tracking link from the delivery team via text message.

30-Minute Prior Call - The delivery team will call you 30 minutes before arriving at the delivery location.

The shipping cost is calculated at checkout and is based on the price, size, and quantity of the item(s).

If your item arrives damaged, please notate it at the time of delivery on the agent's Proof of Delivery form. Please then contact our Customer Service Team at online@sarasells.com, and we will take care of this issue right away. Please include your order number and, where possible, photos of the damage and packaging, to aid our team in best assisting you.

Any damage or loss occurring to items beyond the specified timeframe are not the responsibility of Sara Sells. We appreciate your understanding and cooperation regarding our delivery policy. Should you have any further questions or require assistance, our dedicated Customer Service Team is happy to help.